Privacy Policy – Lux Taxi

1. Information on the Processing of Personal Data

Your privacy is important to us. At Lux Taxi (“we”, “us”, “our”), we are committed to handling your personal data responsibly and transparently. This Privacy Policy describes how we collect, use, and protect your personal information when using our services through the Lux Taxi mobile application or website (www.luxtaxi.az).

2. Lux Taxi as the Data Controller

Lux Taxi acts as the data controller when processing your personal information. We primarily process general (non-sensitive) personal data necessary for providing and improving our transportation services.

If you have questions about how we process your data, please contact us at:

• Lux Taxi
• www.luxtaxi.az
• Email: info@luxtaxi.az

3. What Personal Data We Collect and Why

3.1 When Using Lux Taxi Services

When you book a ride, we may collect the following data:

• Name
• Phone number
• Email address
• Pickup and drop-off locations
• Payment details (via secure third-party services)
• Device and app usage data

This information is used to:

• Provide and manage your ride requests
• Enable location tracking for efficient pick-up and drop-off
• Improve our services
• Prevent fraud
• Ensure safety of drivers and riders
• Handle payments, invoices, and support requests

Legal Basis: Legitimate interest (Art. 6(1)(f) GDPR) and performance of a contract (Art. 6(1)(b) GDPR).

4. Data Retention

Your personal data will only be stored for as long as necessary for the purposes mentioned above or as required by law. For example:

• Ride history and payment data: retained for up to 5 years (for accounting and legal purposes)
• Location data: retained for up to 2 years, then deleted or anonymized

5. Data Sharing

We may share your personal data with:

• Drivers fulfilling your ride requests
• IT and payment service providers
• Legal or public authorities, if required by law
• Partners assisting with customer support or marketing (only with your consent)

All data processors only act on our instructions and under data protection agreements.

6. International Data Transfers

If your data is transferred outside your country or the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as EU Standard Contractual Clauses (SCC) or local equivalents, to maintain adequate protection levels.

7. Data Security

We take data protection seriously. Lux Taxi implements appropriate technical and organizational measures to ensure the confidentiality, integrity, and availability of your personal data. We regularly review and improve our systems.

8. Your Rights

As a user, you have the following rights:

• Right to access – Know what data we hold about you
• Right to rectification – Request corrections to inaccurate data
• Right to erasure – Ask us to delete your data (under certain conditions)
• Right to restrict processing – Temporarily limit data use
• Right to data portability – Transfer your data to another provider
• Right to object – To certain types of data use
• Right to withdraw consent – At any time

To exercise your rights, contact: info@luxtaxi.az

9. Updates

We may update this Privacy Policy from time to time. All changes will be posted on our website and app. Continued use of Lux Taxi services after such updates constitutes your acceptance of the changes.

Last updated: July 2025